What Are Cookies?
Cookies are small text files that are placed on your device (computer, smartphone, or tablet) when you visit a website or use a web-based application. Cookies are widely used to make platforms work more efficiently, to remember your preferences, and to provide information to the website owners.
Cookies may be session cookies (which expire when you close your browser) or persistent cookies (which remain on your device for a defined period or until manually deleted).
In addition to cookies, we may use similar technologies such as web beacons, pixels, and local storage. This Policy covers all such technologies collectively referred to as "cookies".
How We Use Cookies
We use cookies on the JioHome Smart Society Program platform for the following purposes:
- Authentication: To verify your identity when you log in via JioID and maintain your session securely.
- Security: To detect and prevent fraudulent activity and unauthorised access.
- Preferences: To remember your settings and personalise your experience.
- Performance: To understand how you use the platform and identify areas for improvement.
- Analytics: To collect aggregated, anonymised data about platform usage patterns.
- Functionality: To enable core features of the Program platform to function correctly.
Types of Cookies We Use
3.1 Strictly Necessary Cookies
These cookies are essential for the platform to function and cannot be switched off. They are typically set in response to actions you take, such as logging in or filling out forms. Without these cookies, the platform cannot operate.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Session Cookie | Maintains your authenticated session after JioID login | Session (expires on browser close) |
| Security Token | Protects against cross-site request forgery (CSRF) attacks | Session |
| Load Balancer Cookie | Ensures your requests are directed to the same server for consistency | Session |
3.2 Functional Cookies
These cookies enable enhanced functionality and personalisation. They may be set by us or by third-party providers whose services we use. If you disable these cookies, some features may not function correctly.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Language Preference | Remembers your preferred language setting | 1 year |
| User Preference | Saves your display and notification preferences | 6 months |
| Consent Record | Records your cookie consent choices | 1 year |
3.3 Analytics & Performance Cookies
These cookies help us understand how visitors interact with our platform by collecting and reporting information anonymously. This data helps us improve platform performance and user experience.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Analytics Cookie | Tracks page views, user journeys, and feature usage (anonymised) | Up to 2 years |
| Performance Cookie | Monitors page load times and technical errors | Session |
| A/B Testing Cookie | Enables testing of different page versions to improve experience | 30 days |
Third-Party Cookies
Some cookies on our platform may be set by third-party services integrated with the JioHome Smart Society Program. These may include:
- JioID / Authentication Provider: Cookies set during the JioID login process to manage your authenticated session.
- Payment Gateway: Cookies used during payment processing for the joining fee to ensure transaction security.
- Analytics Providers: Anonymised usage data collection tools.
Third-party cookies are governed by the respective third party's own privacy and cookie policies. We do not control these cookies and recommend reviewing those policies directly.
Managing Your Cookie Preferences
You have the right to control which cookies are placed on your device. You can manage your preferences in the following ways:
- Cookie Consent Banner: When you first visit our platform, a cookie consent banner will allow you to accept or decline non-essential cookies.
- Browser Settings: You can configure your browser to block or delete cookies at any time (see Section 6).
- Opt-Out Tools: For analytics cookies, you may use available opt-out mechanisms provided by the respective analytics provider.
Managing Cookies via Browser Settings
Most browsers allow you to manage cookies through their settings. Below are links to cookie management instructions for common browsers:
| Browser | How to Manage Cookies |
|---|---|
| Google Chrome | Settings → Privacy and security → Cookies and other site data |
| Mozilla Firefox | Settings → Privacy & Security → Cookies and Site Data |
| Microsoft Edge | Settings → Cookies and site permissions → Manage and delete cookies |
| Apple Safari | Preferences → Privacy → Manage Website Data |
| Opera | Settings → Advanced → Privacy & security → Site Settings → Cookies |
For mobile devices, refer to your device's browser application settings or your operating system's privacy settings.
Impact of Disabling Cookies
If you choose to disable certain categories of cookies, the following impacts may occur:
| Cookie Type | Can Be Disabled? | Impact if Disabled |
|---|---|---|
| Strictly Necessary | No | Platform will not function; login and core features unavailable |
| Functional | Yes | Loss of saved preferences; reduced personalisation |
| Analytics & Performance | Yes | No impact on functionality; we lose anonymised usage insights |
| Third-Party | Yes (via browser) | Some third-party integrations may not function as expected |
Changes to this Cookie Policy
We may update this Cookie Policy from time to time to reflect changes in technology, regulation, or our practices. The "Last Updated" date at the top of this page will reflect any revisions. We encourage you to review this Policy periodically. Continued use of the platform after any changes constitutes your acceptance of the updated Policy.
Contact Us
For any questions or concerns regarding our use of cookies, please contact us:
Navi Mumbai — 400701